Haven North is a store dedicated only to older Canadians. This page tells you, in plain words, who we are and how you can check us.
Who we are
Haven North is a registered business name in Ontario — verify us by name in the Ontario Business Registry.
A federally incorporated Canadian company stands behind this store.
We sell only to individual customers at retail. Products that require safety certification are listed only with the manufacturer's certificate on file.
How to reach us
Message us in chat on this store. A person answers within 4 business hours. We do not offer phone support.
Our store policies, in short
- Free shipping on orders over $60 CAD.
- 20-day returns — if it isn't right, you have 20 days from delivery to return it. Change-of-mind returns carry return shipping and a restocking and refurbishment charge, deducted from your refund; damaged or defective items are always returned free.
- Secure checkout through Shopify Payments.
- Prices in Canadian dollars, duties paid.
Full details are on our Returns & Exchanges, Shipping & Delivery, and Terms pages, and in our store policies at checkout.